A yr or so later on, I seen a slight imperfection around the paint. It hadn't been there extended, but I assumed I would sign in with Niello. I brought it in, and Chip was superb.
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Not merely that, they were ready to give a experience to and from do the job for them to fix the car although I was at operate. Very prompt and fantastic customer care! Superior occupation niello!
It's possible Later Comment from Ben G. of Niello Collision Center Business Employee 10/twenty five/2017 Will, thank you for using my connect with these days. As I discussed in our discussion, we are below that can help… Will, thanks for taking my phone today. As I discussed within our dialogue, we are in this article to help you while you are Prepared and we've been focused on making sure your preferences are taken care of by our staff.
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Our small Mini had some incredibly unpleasant/gooey tree sap that had to be taken out without damaging the paint-- Niello was ready to perform this creating our automobile glance fresh all over again. Great!
I hope I never ever all over again need to get my vehicle repaired. However, if I do - without a doubt I'll carry it to Niello.
Probably I am going to update this critique if my motor vehicle is given back to me in remarkable issue, but for now I really need to say I am genuinely let down with my working experience listed here.
I'd personally say that's the standard of customer service I initially predicted from this area and that sort of interaction is key to make shoppers like me really feel assured to try and do enterprise below. I actually enjoy that go and just how he experimented with to scrub my confusions and i am searching forward to finding my motor vehicle again on Monday.
Right after leaving this evaluation I used to be almost immediately referred to as by Chip the shop supervisor, He apologized for virtually any inconvenience or problems during my repair.
We repair all can make and products, not simply the types sold by our Niello merchants. Â We offer life span guarantee on our repair and stand behind our perform for provided that you very own the auto.
What I can not fully grasp is they retained hold off the completion on my repair, for now it's been 3 times they stated "we will end it by the end of up coming week". And Regardless that I had Continue been suppose to select up my car right now, and i have checked with Mike Cook dinner just yesterday, they Once more delayed it to subsequent Monday. They never ever gave any reasons to the delays so my rootless guess could only be they took extra occupation than they potentially could cope with.
I would also concur with you that the car or truck turned out nicely, but In case you have any worries about your repair or how it absolutely was dealt with, make sure you experience welcome like this to Call me straight at 916-481-9735. I would be delighted to discuss the main points of one's auto repair along with you. Thanks, Chip Moore, Standard Supervisor Read through more Karen C. Sacramento, CA
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